Frequently Asked Questions

FAQ Topics

General Questions

Q Do you accept money orders, Western Union or PayPal?
Q How can I contact you?
Q Why is the amount I was charged different than my order total?

Account Questions

Q How do I reset my account password?
Q How secure is my information?
Q How can I view my past orders?

Shipping

Q Do I need to sign for my order?
Q Do you offer Express shipping?
Q How are orders packaged?
Q How can I track my order?
Q How long does it take for my order to get to me after the order is placed?
Q International Orders

BSP Rewards Program

Q Can I share my points with friends?
Q Do I have to create an account in order to earn rewards?
Q How can I check to see how many rewards I have?
Q How do I redeem my rewards?

My Account Questions

Q Why is the amount I was charged different than my order total?

Purchasing Questions

Q Can I use more than one promo code per order?
Q Do you sell Bacteriostatic water?
Q Do you ship internationally?
Q How secure is my credit card info?
Q What payment methods do you accept?
Q Why was I charged if my attempt to purchase was declined?
Q Why was my order declined?

Product information

Q Do you have quality reports for your products?
Q How should I store my research peptides and liquids?
Q Is it normal for a research liquid to be separated or not suspended?
Q What are your products used for?
Q What form do your peptides come in?
Q Why do your research chems seem different?
Q Can I perform my own 3rd party test of your products?
Q Are your products ingestible?
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